Social Value Impact Report

Executive Summary

Residency by Satigo is a trusted digital delivery partner for the UK public sector. We provide agile teams and digital specialists to help design, build, and run modern public services. We embed social value at the core of our work, ensuring every engagement generates lasting impact for people, communities, and the environment.

This report outlines how we meet and exceed the social value requirements under the UK Government’s Social Value Model (PPN 06/20), specifically as applied to the Technology Services 4 (TS4) framework.

Our Social Value Commitments

We focus our efforts across five core pillars:

• Fighting Climate Change – Operating low-carbon delivery models and reducing emissions.
• Tackling Economic Inequality – Providing inclusive employment, skills, and local opportunities.
• Equal Opportunity – Promoting equity, diversity, and inclusive access to careers.
• Wellbeing – Supporting mental health, flexible working, and employee engagement.
• COVID-19 Recovery – Building community and workforce resilience post-pandemic.

Method Statement

To achieve these goals, Residency delivers social value through the following methods:

• Remote-first operations to reduce commuting and office emissions.
• Inclusive hiring through outreach to job centres and community networks.
• Diversity & Inclusion (D&I) training rolled out across all levels of the business.
• Wellbeing programmes including mental health resources, flexible hours, and wellness days.
• Local partnerships with schools, training providers, and charities to deliver career support and volunteering.

Responsibility for each activity is shared across our People, Operations, and CSR teams, with oversight from senior leadership.

Action Plan & Timelines

Metrics, Baselines & Targets

Data Collection and Validation

We use internal HR and CRM systems to track employment, engagement, and satisfaction. Environmental impact is tracked via cloud service usage reports and staff travel data. Community and volunteering impact is recorded through partner feedback and outcome logs.

All data is reviewed by our CSR working group and validated quarterly by Operations.

Reporting & Transparency

Social value progress is shared through:

• Quarterly Dashboards: Shared with clients, published internally.
• Annual Impact Reports: Submitted to CCS or contracting authorities.
• Client Reviews: Social value metrics form part of performance review meetings.

We aim to provide clear, comparable, and actionable data.

Stakeholder Engagement

We engage clients, staff, community partners, and suppliers through:

• Co-design workshops with clients
• Feedback surveys with staff and beneficiaries
• Supplier inclusion and training events
• Local engagement days and community projects

This ensures our work is relevant, inclusive, and locally aligned.

Continuous Improvement

We use lessons learned, feedback, and evolving government priorities to shape future initiatives. Our social value action plan is reviewed annually and revised as needed.

Value for Money

We deliver social value efficiently by:

• Embedding it within delivery – no bolt-on costs.
• Leveraging staff time, partnerships, and internal tools.
• Prioritising scalable initiatives like remote working and digital training.

This ensures our clients achieve meaningful outcomes with minimal public spend.

Conclusion

Residency by Satigo is committed to delivering tangible social value as part of every public service engagement. Through inclusive practices, carbon reduction, and community partnership, we support stronger local economies, a more diverse workforce, and a greener future.

📩 To learn more, email: info@residencysatigo.com
🌐 Website: www.residencysatigo.com